Saving...
Loading...
Loading...
Customer service representative
- Montreal, Quebec
Title: Customer service representative
Location: 600 Bd Dr.-Frederik-Philips, Montreal
Workplace: Hybrid
Shift: Day
CMC Electronics (CMC) has earned an international reputation for innovation and excellence in the design, manufacturing and support of electronic products for the aviation markets. CMC is focused on delivering innovative cockpit and avionics system integration solutions to commercial and military customers worldwide.
Its principal facilities are located in Montreal, Quebec; Ottawa, Ontario; and Chicago, Illinois. CMC is a major supplier to the aerospace and high-technology industries, airlines, military agencies and government customers worldwide.
Why join our Customer Support team?
As Customer service representative you report to the Manager of Customer Support and are involved in the development, proposal, contracting and execution of service programs and ensures CMC’s service processes meet contractual and regulatory requirements and customer expectations in the most efficient means possible.
As Customer service representative, your key responsibilities include:
- Ensuring adherence to CMC company policies and procedures related to quotation/proposal generation and submission, customer liaison, internal accounting, administration, financial processes, and applicable reporting requirements
- Developing service proposals including preparation of terms and conditions, compliance matrices and bid approvals
- Contributing to contract negotiations with customers and suppliers
- Contributing in the procurement process for subcontracted items such as preparing service proposal requests, Product Support Agreements, service contracts and purchase orders
- Carrying out market research (market trends, competitive information, regulatory issues, product strengths and weaknesses based on customer feedback, etc.)
- Establishing and maintaining the service pricing catalogues and policies
- Participating in booking, sales and gross margin planning, monitoring and in sales forecasting
- Establishing and maintaining Service Level agreements with CMC’s service channels including vendors, MROs (Maintenance, Repair & Overhaul) and parts distribution centers
To excel in this role, you should have:
- Bachelor’s degree in administration or the equivalent combination of education and work experience
- Minimum of seven (7) years of related experience in sales, contracts or service administration in the aviation service business or similar complex industry segment
- Strong negotiation and customer relationship management skills
- Excellent written and oral communication skills in English and French
- Proficient with MS Office
- Thorough knowledge of MRP Systems, reporting tools and related business processes
What sets you apart:
- Work autonomously to achieve objectives, exercising initiative and a proactive approach to complete tasks efficiently and effectively without supervision
- Problem solving skills allowing you to consider the details and complexities of issues, while still driving for results
What we offer :
- 100% paid group insurance and employer-matched pension plan
- Student financial assistance program
- Free electric charging stations
- Low-cost on-site cafeteria
- Closed between the holidays
- World-class company on a human scale